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Privacy Policy

1. Introduction

Viewfindr (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information in compliance with the New Zealand Privacy Act 2020.
By using our website viewfindr.co.nz and our services, you agree to the terms of this Privacy Policy.

2. Who We Collect Information From

We collect information from:

  • Real Estate Agents and Agencies: Our primary clients who book our photography services.
  • Property Owners/Vendors: Individuals who own the properties we are photographing.
  • Prospective Employees or Contractors: Individuals who apply to work with us.
  • Website Visitors: Anyone who visits our website.

3. What Personal Information We May Collect

The types of personal information we collect may include:

  • Contact Information: Name, business name, email address, phone number, and physical address.
  • Property Information: Address of the property to be photographed, along with specific access instructions (e.g., lockbox codes, alarm details) which may be necessary to perform our services.
  • Financial Information: Billing address, bank account details for direct credit payments, and invoice history. We do not store credit card details on our servers.
  • Communication Records: Any correspondence via email, contact forms, or phone calls.
  • Technical Data: When you visit our website, we may automatically collect your IP address, browser type, operating system, pages visited, and time spent on the site through cookies and similar technologies. See our ‘Cookies’ section for more detail.
  • Images: In the course of our work, individuals may be present in or around the property and may be captured in photographs or videos. We take all reasonable steps to avoid this, but it can sometimes be unavoidable (e.g., a reflection in a mirror).

4. How We Collect Your Information

We collect information in several ways:

  • Directly from you: When you fill out a contact form on our website, book a service, communicate with us via email or phone, or provide us with information to access a property.
  • Automatically: Through cookies and analytics tools when you use our website.
  • From Third Parties: In some cases, a real estate agent may provide us with your contact details (e.g., the property owner’s phone number) to coordinate access.

5. Why We Collect and Use Your Information (Our Legal Basis)

We collect and use your personal information for the following primary purposes:

  • To Provide Our Services: To schedule, manage, and perform real estate photography, videography, and related services.
  • Communication: To contact you regarding your booking, send you proofs, deliver final images, and respond to your inquiries.
  • Billing and Administration: To generate invoices, process payments, and manage our accounts.
  • Marketing (with your consent): To send you promotional emails about new services, special offers, or other information we think you may find interesting. You can opt-out of these communications at any time.
  • Website Improvement: To analyse how our website is used so we can improve its functionality and user experience.
  • Legal Compliance: To meet our obligations under New Zealand law.

6. How We Share and Disclose Your Information

We value your privacy and will not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • With Real Estate Agencies: Your contact information and the final photographs/videos will be shared with the real estate agency that engaged our services, for the purpose of marketing the property.
  • Service Providers: We may use trusted third-party service providers to assist us (e.g., cloud storage for images and data, email marketing platforms, accounting software). These providers are contractually bound to protect your information and use it only for the services we have requested.
  • Legal Obligation: Where we are required by law to disclose your information (e.g., to government authorities).

7. Storing and Protecting Your Information

  • Security: We take reasonable technical and organisational measures to protect your personal information from loss, unauthorised access, use, modification, or disclosure. This includes using secure servers and password-protected systems.
  • Retention: We will only keep your personal information for as long as it is necessary to fulfil the purposes for which it was collected, or as required by New Zealand law. Once this period has ended, we will securely delete or destroy your information.

8. Your Rights Under the NZ Privacy Act

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request that we correct any inaccurate, incomplete, or out-of-date personal information.
  • Withdraw Consent: Where you have given consent for something like marketing, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details at the end of this policy.

9. Cookies

Our website uses “cookies” to enhance your experience. A cookie is a small file placed on your device. You can choose to disable cookies through your browser settings, but this may affect the functionality of the website.

10. Links to Other Websites

Our website may contain links to other websites (e.g., real estate agency listings). We are not responsible for the privacy practices or content of those external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date. We encourage you to review this policy periodically.

12. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Viewfindr
Email: hello@viewfindr.co.nz